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Delivery & Returns Info

 
 
Delivery Charges
We offer flat rate freight charges according to the value of your order. These charges are as follows:

For delivery within Australia:
Orders up to & including $49.99 - $10.00
Orders $50.00 and over
  - $12.00
   
Express Service up to & including $49.99
  - $13.00
Express Service $50.00 and over
  - $15.00
   
For overseas delivery:    
International Airmail up to & incl $50.00   - $22.00
International Airmail $50.00 and over
  - $25.00
     
International Courier up to $49.99   - $55.00
International Courier over $50.00   - $75.00
 
Shipping Providers:
Unless small enough to fit into a letterbox most orders for delivery within Australia are sent by AusPost Standard Delivery, AusPost Express Post or a Courier Service - Standard delivery doesn't require a signature on arrival, but some Express deliveries may be left at the property as it is not always a signed for service. You can give us Permission to Leave your order by adding instructions on the Delivery Details section of your order but this does mean you accept responsibility for delivery, and no refunds can be given for non arrival of goods.

Orders for overseas delivery are sent via AusPost International Air Post unless an Express Courier service is selected. Please note that International AirMail is NOT trackable and depending on your destination country you need to allow 15 - 20 working days for delivery

An Express Courier Service for overseas orders does allow online tracking of your parcel. However it should be noted that in many countries there will be a greater likelihood of your goods attracting duty and charges from your local Customs Office, due to the level of paperwork and administration involved with a Courier service. We are no longer prepared to offer a courier service for deliveries to the UK, France and Germany as in our experience they WILL be held up in Customs and attract additional duty charges than in any other countries worldwide.   As a result we actually advise against a courier service for ANY EUROPEAN countries as often International Air Post will be a quicker option at a greatly reduced cost.

 Approximate Delivery Times: Australian Delivery
Queensland 1 - 3 working days from dispatch
All other interstate deliveries   5 – 7 working days from dispatch
Express Option*:   Within 48 hours for orders received before midday (excluding weekends)
 
*
Orders selecting an Express Post service will be prioritised for priority processing and subject to stock availability should be delivered within 48 hours, for orders received before midday. If a delay on dispatch due to stock shortages is anticipated in excess of 3 working days on Express Orders, you will be informed by email.

Where an item is in stock your order will be dispatched the next business day after receipt of order - However when making your selection please note the detailed text for your chosen products, as this will indicate if it is a stock item, or a Special Order. To enable us to offer the widest possible range online some items from our main suppliers will be ordered in on a weekly basis, and so a slight delay in dispatch may occur.

 

Approximate Delivery Times
 
International Delivery
International Air Post
  
15 – 20 working days
 
Express Courier Service
  
 
5 - 7 working days (allow up to 10 to UK & Europe)

Sales Taxes & Import Duties

Government Tax agencies may impose import duty and tax on imports into their country, and whilst we endeavour to minimise any impact from this, the customer is liable for any taxes incurred. Please contact your local customs office for details of possible import tax implications. Note - Courier deliveries to Europe are very likely to attract additional duty and charges

  

Returns Policy
As long as products are returned to us in new condition with tags and their original packaging within 28 days, we are happy to exchange garments for different sizes. Please note that you are responsible for the costs of returning any items to us, but we make no charge to mail a "like for like" size exchanged items back to you via a standard AusPost service within Australia. However, any "like for like" exchanges for overseas deliveries will attract a flat rate fee of $20. Exchanges will be processed within 3 - 4 working days from receipt of the returned item

Returns can be posted to:
 
OneRugby Returns
Unit A
238 Lions Creek Road
Rockhampton   QLD  4700

Please ensure you include a copy of your Dispatch Note, or a letter to identify your name and order number. If returning goods for a refund we will credit the card, or PayPal account originally used to place your order within 5 working days of receipt of your goods. Your refund will cover the cost of items returned, but not the original freight charge. If you wish to exchange for different items this is deemed a new order, and the value of returned goods will count towards your exchange request, but freight will be due as per a new order. Freight would also be due if you subsequently return a previously exchanged item for another different size.

Goods returned outside the specified 28 days period, will be accepted if received here up to 8 weeks (max 56 days) after purchase if not worn, but will attract an Admin and Restocking Charge of $10 so any refund or exchange value will be reduced accordingly. We also reserve the right to refund at the current prices of products returned after 28 days.

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